OUR COMMITMENT TO OUR CUSTOMERS

We will:
  • attend to you in a prompt & friendly manner
  • take time to understand your particular requirements
  • supply products that will suit the application and perform well
  • resolve any problems to the best of our ability
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Policies

Environmental Policies


Handles & Brass support initiatives that protect the environment and reduce, reuse, recycle and recover our natural resources:

  • We separate recyclable materials such as paper, plastic, glass, aluminium and steel from our waste.
  • We aim to minimise packaging for products we supply.
  • We encourage the use of environmentally friendly materials and take into account the environmental impact of products we supply.
  • We encourage energy efficiency within our organisation and have installed insulation and purchased energy efficient appliances to reduce energy consumption.
  • We prefer to deal with suppliers with clear environmental policies.

Sustainability

We promote sustainability by:
  • Encouraging the use of quality-assured products that will provide trouble free performance over a long period and thus be more cost effective.
  • Promoting the use of technology and innovative product design to maximize space and improve the quality of life of our customers.

Health and Safety


  • Health and Safety has a high priority within the organisation and is promoted through:
  • Employee Training
  • Site Safe Accreditation
  • Safety Inspections
  • Hazard Identification and Action
  • Material Safety Data Sheets
  • Personal Protection Equipment
  • Reporting of Minor Accidents and Near Misses

Quality Assurance

To ensure that our customers receive quality products and quality service Handles & Brass have Total Quality Management (TQM) and Continuous Quality Improvement (CQI) programmes in place.
 

Buy NZ Made

Handles & Brass support New Zealand manufacturing and promote New Zealand made products. Suppliers who manufacture in New Zealand include Cambrian Engineering, Chant Products, Ingersoll Rand and Windsor Brass.
 

Visit our showroom:

12 Somerset St, Frankton, Hamilton

P: 0800 HANDLES (0800 426353)
    07 846 1235
F: 07 958 8866
E: [email protected]

Passion.  Our point of difference.

We have a genuine point of difference which benefits our customers.  A true PASSION for what we do.
We believe that our passion for hardware distinguishes is what us from others.
There are other companies who simply sell hardware. Our passion means we want to provide YOU with the best solution. 
"Passion: is a very strong feeling about a (person) or thing. Passion is an intense emotion, a compelling enthusiasm for something."
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Consult a specialist

Door and Architectural Hardware can be a confusing subject.  We have detailed product knowledge and can provide satisfying solutions to your problems.  Our advice is helpful and costs nothing.
 
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